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This is Course 5 in the Salesforce Sales Development Representative Professional Certificate. In order to successfully complete the course, please ensure you have taken Course 1: Groundwork for Success in Sales Development, Course 2: Foundations for Interviewing with Confidence, 3: Conversational Selling Playbook for SDRs, and 4: Boosting Productivity through the Tech Stack.
In this course, you’ll develop ‘power’ skills that are often overlooked but can actually determine success in your role. As tech industry professionals, we often get trained on how to do the technical work but not on how to give and receive feedback, communicate effectively, present ourselves professionally, and manage relationships.
These human-centered skills make all the difference when you are being considered for a promotion within your company or applying for an exciting role at another company. By taking this course, you’ll gain foundational knowledge and skills to crush it as a top-performing SDR and beyond.
In this assignment, you will:
Imagine yourself in each scenario then respond to the prompt as concisely and clearly as possible.
It’s Monday morning. You are in a meeting with your teammates and you receive a private message from your manager asking if you are free to meet right now to discuss your weekly targets. She says that it’s not urgent but to please let her know if/when you can meet for 30 mins. Your afternoon seems free, but you haven’t double-checked your calendar. In one sentence, how do you respond?
After lunch, you have an All-Hands meeting where you receive company updates from the leadership. Your manager updates the whole company on a new project that you have been leading and reports that the project will be completed in 3 days. You have planned for the project to be complete in 5 days. After the meeting, you approach your manager to discuss the timeline. What is one clear, concise question you would ask your manager in order to confirm the actual due date?
It’s nearing the end of the day and you receive a direct message from your teammate about a project that you are working on together. In your previous meeting, you had divided up the work so that each of you would take half. There has clearly been a miscommunication – your teammate seems to be working on the half that you thought was your responsibility. You are now writing a message to your teammate with 2 objectives: 1) To highlight the misunderstanding without blame, and 2) to request a meeting as soon as possible to realign on the division of work. In two sentences, what do you say?
In this assignment, you will
Step 1: Refer back to the discussion forums where you strategized incorporating multiple points of view within a tight deadline, and reflected on your communication style.
Step 2: In your own words, what is cultural competency and why is it important in the workplace? (3–4 sentences).
Step 3: Reflect on one of the following scenarios. In your reflection, prioritize the skills you learned this week, such as active listening and empathizing with alternative viewpoints.
You and your team are behind on your quarterly team goals, with 1 week left in the quarter. Your manager has requested that the entire team work overtime next week. One of your close teammates, who is at the top of the leaderboard, confides in you that they must take 2 days off next week due to a religious observance, but they are also worried about informing the rest of the team because of the pressure to hit quota. What are the different points of view in this scenario? How do you respond to your teammate?
You have been at your current company for 6 months. Your manager has been very impressed with your quick ramp-up and has encouraged you to take leadership in a way that interests you. You are excited about starting an Employee Resource Group (ERG) to support Diversity, Equity, & Inclusion initiatives at your company. When you go to schedule the first meeting for the ERG, you notice that there isn’t a clear meeting time that will work for everyone. You also notice that the only option that might work overlaps with some teammates’ manager 1:1s. What are the multiple points of view in this scenario? How do you respond?
Step 4: In 3–4 sentences, explain how multiple points of view led to a better solution than the use of only 1 point of view.
In this assignment, you will:
STEP 1: Pick a company that you’re interested in. No idea where to start? Type “SV Academy” into LinkedIn to see where our alumni are working.
Navigate to the company’s careers page and find the BDR/SDR listing. If they are not hiring, find a new company!
Once you’ve found an active job description for an SDR position you are interested in, add the title of the company to the template below.
STEP 2: Prepare to generate your three-month plan for the role you selected in Step 1 by examining the below sample of a 30-60-90 day plan and reviewing the following learning items from earlier in this week:
STEP 3: Continue preparing to generate your three month plan by responding to the pre-work exercises below. These pre-work exercises are essential to helping you compose your 30-60-90 day plan in STEP 4. Don’t skip them!
STEP 4: Use the template you started in STEP 1 to create a 30-60-90 day (three-month) plan for the role you selected in STEP 1. In this plan, be sure to showcase the following skills and activities: coachability, learning from top performers, building product knowledge, practicing SDR skills, openness to feedback.
STEP 5: Submit a PDF copy of your 30-60-90 day plan here.
I hope this Practical Guide to Navigating Professional Relationships Peer-graded Assignment Solution would be useful for you to learn something new from this Course. If it helped you then don’t forget to bookmark our site for more peer graded solutions.
This course is intended for audiences of all experiences who are interested in learning about new skills in a business context; there are no prerequisite courses.
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